August 16, 2010
Initiating a Blogging culture is a great way to start venturing into a collaborative space. Technically, it does connect an individual effectively amongst other employees. It also helps an individual to showcase his/her talent by contributing on various organizational efforts. It may refer to organizational skills, productivity, Ideas towards various internal enhancements.
Blogging is a very pro-active engagement tool for employees who have been working in an organization for long. Many a times, employees miss opportunities to share their talent or practices with other colleagues or management due to their nature of being introverts. Hence, Blogging can be a great tool for such people to be part of various conversations and practices.
Most of the times, we end up speaking about Team efforts, but we always to miss that fact in our various efforts. Collaborative Blogging can be great way to gather every employee to participate and build team orient efforts.
Especially, when an organization manages their Corporate Blog, participation from various employees or teams does add lot of value towards the company’s reputation in the online space. The best reputation can any organizations have is to be united and speak on message across.
For Eg: Blogging at Workplace can have many advantages:
- Integrates the Marketing & Customer Service related activities with seamless communication
- Encourages and Involves employees in building the company reputation by indulging into various online conversation on behalf of the organization. Feels good and motivated!
- Builds more valuable and adequate information for the organization such as Contribution from various departments such as Product, Service, Marketing, Management, Research & Development, Purchase, HR. Hence, positioning an organization as a Knowledge Leader in the online space and also showcasing the best place to work
Similar to Advantages, Blogging can also have it own negatives:
Though Blogging could be the best thing to do for internal communications, but it does have its own negative effects too. Blogging can also damage one’s reputation or also get the company’s reputation at stake. Every organization needs to build its own Social Media Engagement policies, which will restrict employees to use this medium for their personal benefits. However, there have been cases in abroad where this medium is been utilized to damage the company’s reputation. Hence, a moderation process also needs to be set internally, where each article, post and conversations are been filtered, reviewed by the moderator regularly. In India, the trend has been subtle and no such cases have been recorded. However, it is imperative to follow such processes before venturing into democratic platforms
- Damage company’s reputation
- Posting confidential documents or videos which might effect the company’s policies
- Complains and grievances shared on a specific product by using fake identities which is a deliberate effort to effect company’s reputation
August 8, 2010
I have been absconding from Blogging for few months and it seems I have found an excellent reason to come back again. I have always felt, there has to be a lot of thought process involved in understanding our consumers, especially in Social Media Marketing. Its been more than 6 months that I had stopped blogging. The only reason behind it was to know more about Social Media Marketing practically.
In last 6 months+ I have handled more than 7 clients and every where there was one common problem i.e how to build people around a particular community. There are many things other than that but, it is imperative to start of with it for any new entrant in the Social Media space.
Amongst all this exercise, I have realized one important thing around Community Building, is to identify your target audience and approach them first. The best way to achieve this is to furnish the social URLs especially Facebook & Twitter on your Business cards, Carry Bags in retail outlets, Pamphlets, websites, Emailers which links back to the Facebook page or Twitter Channel. This is the best cross media referencing available to gather your customers first.
Agreed!.. That one needs to build their community or one needs to be where people are. But, we should always begin our first step with our customers. Its a common sense to keep our customers happy first and new customers will follow. Similarly, it is imperative to keep our customers in touch not through intrusive approach. But, there should be some need where the customer comes back to you or wishes to engage with you regularly.
Loyalty programs are the best place to gather our customers to our Communities (eg: Facebook Page, Group, Orkut Community, Twitter Followers). One gets a major chunk of their customers involved in the loyalty programs and what best option could be, than a loyalty program. Most of the marketers fail to understand this logic and they always end up searching or gathering new people.
Keeping the current technology or logic of any Social Networking, if we are able to gather our customers first on our communities, there is a proportionate impact or influence to their individual networks, which drives new followers regularly.
Once, you gather your customers at one place, what should one do to engage them? That’s an interesting question! You may find many marketers have been using contests, polls, quizzes regularly to engage them. But, it will be very soon saturating. Hence, one needs to integrate an online and offline event in order to extend the engagement process and humanize it further.